All orders are shipped from our factory in Burbank, CA 91502.
Shipping charges are the sole responsibility a the customer. Once an order is completed, the client has the option of arranging transit independently of Moss Studio or be contacted by Trail Lines, Moss Studio’s preferred freight shipper or other, such as local delivery service, etc.
Moss Studio suggests use of FedEx and UPS ONLY for Ottomans, small benches, throws, bedding, and other light accessories. However, shipping costs for such items may be less expensive when consolidated with freight shipments.
Moss Studio is not responsible for damages to any shipment once it leaves our factory and is in the possession of the transporter.
Pick-ups are scheduled Monday – Friday, 8:00am to 3:00pm.
ESTIMATED FREIGHT LEAD TIME: 10-14 DAYS
If you need an order’s arrival by a specific date, please notify us at the time of order submission or as soon as possible so that we have the opportunity to make every effort in allowing for transit time.
Consolidating Orders: Moss Studio will work to accommodate an account’s request to consolidate orders for the purpose of reducing shipping costs, however Moss Studio reserves the right to hold or release orders as needed.
Prior to Shipping: All goods are thoroughly inspected for any possible damages or defects before being released to the transporter. The signature of the carrier’s agent confirms all merchandise has been shipped in good order and is adequately blanket wrapped and prepped for freight transport. All shipments remain wrapped until arrival to the customer’s location.
Transit Updates: Customers contact the transporter directly with inquiries about lead- time and logistics of a shipment. Please note that shipments going directly to a business or receiver will result in lower shipping charges versus residential. Residential/white glove delivery is available upon request as special accommodations must be made.
Freight Damages: All goods must be inspected upon arrival and any claim for damages will be submitted and coordinated between the transporter and the customer. Any damages, defects or missing items must be noted on the driver’s Bill of Lading and a claim filed with the transporter. Claims need to be submitted within 30 days of delivery. There will be no allowances from Moss Studio for transit damage, freight overcharge or damages while in possession of the transporter. Please keep Moss Studio informed of any issues.